Refund policy

Returns

  • You have 15 days from the date you receive your order to request a return.

  • Returns made within 15 days are eligible for a full refund.

Sale Items

  • Regular-priced items are refundable.

  • Sale items discounted over 30% are final saleĀ and cannot be returned or exchanged.

Return conditions:

  • Items must be unused, in original condition, and in original packaging.

  • We are not responsible for lost, stolen, or damaged packages once they have been shipped.

Return Shipping

  • Customers are responsible for return shipping costs.

  • Shipping fees are non-refundable.

  • Return shipping costs may be deducted from your refund.

  • For items over $75, we recommend using a trackable shipping service or shipping insurance, as we cannot guarantee receipt of returned items.

Refunds

  • Once we receive and inspect your return, we will email you to confirm approval or rejection.

  • Approved refunds are issued to the original payment method.

  • Processing times may vary depending on your bank or credit card provider.

Late or Missing Refunds

If you havenā€™t received your refund:

  1. Check your bank account again.

  2. Contact your credit card company (posting may take time).

  3. If the issue persists, email us at info@kidbizkid.com.

Non-Returnable Items

  • Gift cards

Exchanges

  • Exchanges are only offered for defective or damaged items.

  • To request an exchange for the same item, email info@kidbizkid.com

  • Send items to:
    Modes Kid Biz Inc
    2520 Boulevard Daniel-Johnson
    Laval, QC H7T 2R3
    Canada

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